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FREQUENTLY ASKED QUESTIONS:

  • yes! if you have a local zip code free shipping will show up as an option when checking out.

    you can now pick up your order at DUEL IN THE SUN tattoo studio. its located at 3617 Gallatin Pike, nashville TN 37216.

    we are open every day from 11am - 7pm.

    please give me at least 3 business days to get all local orders ready for pickup. you will receive an email from my site stating your order is ready for pickup.

    when you pop into the studio, let them know you are there to pickup an order and one of our artist will grab it for you!!

  • I currently do not accept returns. each piece in my shop is made with my two hands. please choose carefully when making your purchase.

    if you have a question about a return, please email so I can understand why you may want to return your item.

  • given the nature of being a handmade ceramic piece, i highly suggest hand washing. however, you may use the dishwasher. I wash everything at my home in the dishwasher and only have my pieces in my kitchen.

    keep in mind hand washing will extend the life of your ceramic pieces! everything sold is also food & microwave safe (unless noted in listing). remember that excessive heat causes stresses on the vessel.

  • I only accept custom or wholesale orders when you see them in stock in the shop or when I post about it on instagram.

    wholesale accounts are new to me and if you are willing to learn with me, please send me an email! cant wait to talk about it soon.

  • shop updates should typically happen every 4-6 weeks. the best way to keep up with knowledge on updates would be to sign up for our newsletter and following along on instagram @chelseafaith.

  • of course! since each piece is hand painted, I change what designs I offer often. i like to keep things fun & not feel like “work" too much. therefore, there is no guarantee for a specific design to come back month after month.

    i do however have a few core designs. they include: black daisy, checkered, panthers, stress hearts, butterfly gal, and a few others. these designs should come back month after month.

    I recently added a past work shop page on my site, you can sign up for restock notifications on those listings if you are wanting it back in stock soon. this is extremely helpful for me :)

  • yes, i do ship internationally! i’m still working out the details on the costs so prices may be a little higher until i figure it out.

    if the quoted price you pay is much higher than it cost, i will be refunding the difference. please note, we are not responsible for damages to international shippings or duties/fees.

    all international shipments will ship ups or usps. please note that we can not ship to po boxes. thank you for understanding. if possible, please enter your phone number when placing an international order, most shippers need it!

feel free to email me if you have a question that you don’t see listed above.

thanks so much!

 

POLICIES

SHIPPING

ALL ORDERS ARE typically PROCESSED AND SHIPPED WITHIN 5-7 business DAYS.

WE SHIP each ORDER WITH INSURANCE TO cover total value of package.

IF YOUR PIECE ARRIVES BROKEN PLEASE SEND US AN email WITH YOUR ORDER NUMBER AND PICTURES WITHIN 7 DAYS OF RECEIVING YOUR PACKAGE AT HELLO@CHELSEAFAITH.COM. once we receive all information from you we will ARRANGE A similar REPLACEMENT.

we are not responsible for lost packages. please make sure your shipping address is correct when placing your order. were happy to help locate it in any way we can - if your package gets lost in transit, please send us an email at hello@chelseafaith.com. we will do everything we can to help locate your package. if your package has been marked as delivered please reach out to your shipping carrier for assistance.

international buyers are responsible for fees + duties. international buyers, please note that we can not ship to a po box.


SAFETY

all pieces are microwave and dishwasher safe, unless noted on the listing. i do not recommend heating up our ceramic pieces for more than 2 minutes - as the ceramic piece will absorb heat and be hot to the touch. to avoid temperature shock, hand wash your item, avoid excessive microwave use, and avoid putting hot liquids in your item when the piece is cold or freezing.

each piece is made with intentions of lasting a lifetime. i hope that you take care of your piece so that it will last years to come.


if you have any other questions please email me at hello@chelseafaith.com